Frequently Asked Questions (FAQ)

1. Are your coins authentic?

Yes. All coins offered by Monument Coin are carefully sourced and inspected to ensure quality and authenticity. We work with trusted suppliers to provide collectible coins that meet our quality standards.

2. Do you sell real gold and silver coins?

We offer a selection of collectible coins, including gold-themed and silver-themed pieces. Please refer to each product page for detailed information about the materials and specifications.

3. How long does shipping take?

Orders are typically delivered within 7–15 business days, depending on the shipping destination and carrier operations.

4. Will I receive a tracking number?

Yes. Once your order has been shipped, Monument Coin will send you a confirmation email containing your tracking information (when available).

5. Can I return my order?

Yes. We accept eligible returns in accordance with our Return & Refund Policy. If your item arrives damaged, defective, or incorrect, please contact our support team for assistance.

6. Is my payment information secure?

Absolutely. Monument Coin uses secure payment gateways and industry-standard encryption technologies to help protect your personal and payment information.

7. Do you ship internationally?

Yes. Monument Coin ships to customers in multiple countries worldwide. Shipping availability may vary depending on your location.

8. How can I contact customer support?

You can contact the Monument Coin support team by emailing support@monumentcoinus.com or by using the Contact page on our website. We aim to respond to all inquiries within 24–48 business hours.